Customer Comms Testing: The Cornerstone of the Consumer Understanding Outcome
Recent research from Simplify Consulting found that almost half of customer communications are not properly read and in...
Blog
Customer Comms Testing: The Cornerstone of the Consumer Understanding Outcome
Recent research from Simplify Consulting found that almost half of customer communications are not properly read and in 16% of...
27 April, 2023
Overcoming Ops Res Inertia: Part 2 - Target Operating Model Approach
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
11 April, 2023
Overcoming Operational Resilience Inertia
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
6 April, 2023
Preparing for DORA
The Digital Operational Resilience Act (DORA) entered into force for EU-registered firms in January 2023. Giving firms two years...
16 February, 2023
Thoughts on consolidating CBI Outsourcing, Operational Resilience and DORA delivery
The European Union (EU) is implementing the Digital Operational Resilience Act (DORA) as part of its drive to reduce...
16 December, 2022
Understanding your gaps with Third-party Risk Management regulation
From our experience of reviewing and implementing financial services operational resilience, the Third-Party pillar usually...
28 July, 2022
Operational Resilience Outlook - Internal challenges to consider
In my last blog, I discussed a few external indicators that should be considered in the transition period in order to build a...
22 June, 2022
Operational Resilience Outlook - External challenges to consider
Since the FCA and PRA published their Operational Resilience policy statement in March 2021, in-scope financial service firms...
20 June, 2022
Operational Resilience | It's live and direct!
The March 2022 deadline for operational resilience required in-scope firms to: Identify Important Business Services Map those...
26 May, 2022
