Skip to content

Consumer Duty Compliance

Expecting a higher level of customer protection
On 27 July 2022, the FCA published a final rules and guidance Consumer Duty Policy Statement that sets clearer and higher expectations for firms’ standards of care towards consumers. 
The Consumer Duty Policy Statement introduces a new Consumer Principle,  requiring firms “to act to deliver good outcomes for retail customers”. In recognition of the barriers many consumers face to pursuing their financial objectives, the FCA wants to see firms deliver a higher standard of customer care and protection and go further to equip consumers to make effective decisions in their interests.

Here's the FCA's full timeline towards full Consumer Duty Compliance:

FCA Consumer Duty Milestones timeline

Financial Services Firms can expect to face the following challenges:

FCA Consumer Duty Challenges

Read our full guide to the FCA's Consumer Duty Policy

Do you need guidance towards Consumer Duty compliance?

We can help

The path to Consumer Duty compliance requires all regulated firms to undertake detailed documentation of all decisions made together with recommended actions.

FourthLine can help by being your trusted support partner. We offer the following:

FCA COnsumer duty advisory support options


Read about our risk & resilience approach

Find out more about our Consumer Duty Support Options

The FCA's Consumer Duty Videos

Consumer Duty Part 1
What should you be doing right now?
Consumer Duty Part 2
Fair Value Assessments considerations
Request more information

Some of our clients

novia-financial logo
monmouthshire BS
planet payment
Arch Insurance
interactive investor

Related Case Studies

Product Governance Case Study - Insurance Firm Consumer Duty Review
Fair Value Product Review | Consumer Duty Our client is an international insurer that provides specialised risk solutions...
Operational Resilience Case Study - Novia Financial
Novia Financial is a mid-sized Wealth Management and Investment Platform provider based in Bath, England. What was the main...
Operational Resilience Case Study - International Investment Platform
As part of their Operational Resilience compliance programme, a well known International Investment Platform provider needed...
Operational Resilience Case Study - Investment Platform Enablement Project
As part of their Operational Resilience compliance programme, a well known UK Investment Platform completed the identification of...
Operational Resilience - Building Society Quality Assurance Case Study
FourthLine supported a UK Building Society with a Quality Assurance review and benchmarking for Operational Resilience. The...

Get in touch

Kieran Maplesden

Kieran Maplesden

Managing Director
Contact Us

Company Number: 6952875

VAT Number: 981375491

Privacy Policy

Complaints Procedure

Code of Conduct


Stay up to date with industry news, risk and resilience events and webinars.

Copyright © 2022, FourthLine. All Rights Reserved.