Foresters Financial is a UK-regulated insurer subject to dual regulation by the PRA and FCA. The firm had maintained a sustained focus on operational resilience compliance, having progressed through the foundational requirements of its programme - identifying important business services (IBS), setting impact tolerances, mapping IBS-dependent resources, and conducting severe but plausible scenario testing. A mature ICT Service Continuity framework had also been developed to ensure technology resources supporting IBS were managed through robust continuity arrangements.  As part of its continued investment in resilience maturity, Foresters Financial identified the need to refresh its Business Continuity Recovery Planning (BCRP) capability. The firm had developed a centralised recovery plan, but recognised that this approach - whilst providing a documented baseline was not adequately embedded within business departments and lacked sufficient alignment with the broader operational resilience framework, impact tolerances, and crisis and incident management processes.  The resilience function  faced a practical delivery challenge: to transition from a single, organisation-wide continuity document to a structured set of departmental recovery plans that could genuinely support the firm's ability to remain within impact tolerances during disruption, with ownership and accountability embedded at the department level.