Gaining assurance over supplier resilience
According to the BCI's 2023 report on supply chain resilience, 87% of firms surveyed experienced a supply chain...
Blog
Gaining assurance over supplier resilience
According to the BCI's 2023 report on supply chain resilience, 87% of firms surveyed experienced a supply chain resilience...
30 June, 2023
Crisis Communications: Why just fixing the problem isn’t enough
When a crisis erupts, there is a temptation for organisations to hunker down and focus all their efforts on resolving the...
15 May, 2023
Customer Comms Testing: The Cornerstone of the Consumer Understanding Outcome
Recent research from Simplify Consulting found that almost half of customer communications are not properly read and in 16% of...
27 April, 2023
Overcoming Ops Res Inertia: Part 2 - Target Operating Model Approach
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
11 April, 2023
Overcoming Operational Resilience Inertia
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
6 April, 2023
FCA chief says Consumer Duty is a top priority this year
The Financial Conduct Authority's CEO, Nikhil Rathi, has announced that the Consumer Duty will take precedence in the regulator's...
5 April, 2023
What's the difference between the FCA's Consumer Duty and TCF Policies?
Despite the fast-approaching launch date of the new Consumer Duty at the end of July, it seems that some firms are feeling quite...
29 March, 2023
FCA sends warning to Mortgage Intermediaries about Consumer Duty Plans
This week the Financial Conduct Authority (FCA) issued a "Dear CEO" letter to Mortgage Intermediaries, warning them that their...
7 March, 2023
New Paper: Resilience by Design
Resilience by Design requires embedding Operational Resilience within business strategy, change management and product/service...
6 March, 2023
