Customer Comms Testing: The Cornerstone of the Consumer Understanding Outcome
Recent research from Simplify Consulting found that almost half of customer communications are not properly read and in...
Blog
Customer Comms Testing: The Cornerstone of the Consumer Understanding Outcome
Recent research from Simplify Consulting found that almost half of customer communications are not properly read and in 16% of...
27 April, 2023
Overcoming Ops Res Inertia: Part 2 - Target Operating Model Approach
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
11 April, 2023
Overcoming Operational Resilience Inertia
Operational Resilience inertia set in for many firms amid competing priorities, and they spent Q1 2023 remobilising their...
6 April, 2023
FCA chief says Consumer Duty is a top priority this year
The Financial Conduct Authority's CEO, Nikhil Rathi, has announced that the Consumer Duty will take precedence in the regulator's...
5 April, 2023
What's the difference between the FCA's Consumer Duty and TCF Policies?
Despite the fast-approaching launch date of the new Consumer Duty at the end of July, it seems that some firms are feeling quite...
29 March, 2023
New Paper: Resilience by Design
Resilience by Design requires embedding Operational Resilience within business strategy, change management and product/service...
6 March, 2023
Preparing for DORA
The Digital Operational Resilience Act (DORA) entered into force for EU-registered firms in January 2023. Giving firms two years...
16 February, 2023
BoE publishes new policy on Outsourcing and Third-Party Risk Management to FMIs
On Wednesday the Bank of England published its policy on outsourcing and third-party risk management for Financial Market...
10 February, 2023
FCA Executive Director issues warning over Consumer Duty readiness
With 6 months to go before the Consumer Duty comes into force, the Financial Conduct Authority (FCA) has published a review of...
26 January, 2023
